IRISS Forum 2011
Designs for the future
The IRISS Forum 2011 will focus on service design. Traditional approaches to improving service delivery tend to focus on consultative processes that create new policies, regulations and guidance. An alternative approach is for service providers and people who access support to work collaboratively, using Service Design processes to generate insights, develop ideas and then test them out.
Designing services together ensures outcomes important to people are the focus of the improvement process, advancing the personalisation agenda and enabling greater involvement and transparency by sharing the role of improving care and support.
This year’s Forum will provide you with an opportunity to learn more about Service Design, how it has shaped service provision in England, and how IRISS and service providers in Scotland have embraced this approach.
Last Tuesday I had the pleasure of live blogging on behalf of IRISS for their 2011 forum focused on Designs for the Future.
I was particularly honoured as IRISS have a superb forward thinking team which I've had the pleasure of getting to know in the last 12 months through various projects and events…
This is a summary of the event.
The IRISS forum, Design for the Future, brought together decision makers, policy writers, and organisations to learn about the approaches IRISS have been embracing which fit under the umbrella of service design…
The presentation slides that accompanied the various keynote speakers at this year's Forum have now been added to this site. They can be found attached to each of the speakers' individual pages…